FREQUENTLY ASKED QUESTIONS

We can be reached via email at service@designerfabricsdirect.com. We do our best to respond to emails within 1 business day Monday-Friday 8am-4pm ET.
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DFD is an online retailer with a large warehouse distribution facility. There is no brick and mortar store.

No. However, there are many advantages to creating an account including quick access to your order information, tracking number, expediting order process in future and getting exclusive access to promotions and discounts.
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Whether we replenish a pattern varies on several factors including manufacturer’ production and pattern sales. There is no guarantee that the fabric you want will be restocked. Most of the patterns we sell have a similar substitute. If you need help finding a substitute or have any questions on inventory, please contact us at service@designerfabricsdirect.com

We require a minimum of 1 yard on all fabric orders outside of sample orders.

There will be an option on every product page to order a sample for a flat fee of $5. This processing/handling fee is non-refundable. Dye lots are not guaranteed with samples. This means the piece of fabric your sample is cut from, might slightly vary in color from the actual piece you are sent. The purpose of a sample is to determine if you want that particular design. We do not offer an option to cut-for-approval. We recommend ordering a sample before placing a large order or buying all inventory of a pattern, to ensure the product is what you need.

CFA or cut-for-approval, is not offered at this time.

It is not unusual for dye lots to slightly vary, particularly in printed patterns. This is an industry-wide standard and not within the control of DFD. If you are purchasing all inventory of a pattern, we ask you to consider this when placing your order.

Please reference our guide on how to correctly measure for upholstery, drapery and bedding projects here
How to measure for your project

We do our best to ensure you are getting exactly what you ordered online. Because of our extremely high level of inventory, our piece sizes are approximate. Before the item is shipped from our warehouse we inspect each item for flaws and correct yardage. If there are any issues with the fabric being different from what you’ve ordered, we will contact you immediately with an update.

While there are certain drapery and upholstery fabrics with versatility to be used in apparel, we do not sell fabric that is exclusive to apparel.

You will be charged at the time your order is placed. If you are returning an item, we will need to approve the return and receive the item before we are able to return the funds back to your original form of payment. Please allow the standard 3-5 business days for your bank to receive the funds.

In order to offer you the lowest possible prices, we are unable to accept returns unless there is a defect in the product or shipping damage.. If you receive fabric that is defected, please email us immediately so we can promptly send a replacement fabric. Please contact our customer service team at service@designerfabricsdirect.com

Shipping costs vary based on weight of order and location of delivery. We ship through UPS, unless requested otherwise. You will see all shipping costs prior to placing your order.

Shipping time can vary based on location, weight and whether you’ve chosen to expedite shipping. Most standard orders are shipped within 1-2 days of the order being placed with an average delivery time of 2-8 business days. Occasionally there can be delays due to weather, holidays, etc. On express shipping order, we do everything within our control to ensure the order arrives quickly for time sensitive projects. You are able to track your order through your customer profile.